Enterprise Customer Enablement & Training Lead

ABOUT AIROPS AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage. Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo. ABOUT THE ROLE We're looking for a senior customer enablement leader to own and scale our Content Engineer certification program. You'll lead live cohort sessions that transform marketing professionals from "One-Shot Prompter" into Content Engineers—professionals who think in systems, build intelligent workflows, and create compounding value through automation rather than relying on manual AI interactions. This isn't just platform training. You're fundamentally reshaping how marketing teams approach content work in the AI era, building the profession that will define the next decade of marketing. You'll design progressive curriculum across Foundations, Intermediate, and Advanced tracks, facilitate hands-on 90-minute sessions where participants build real workflows solving their actual problems, and create the educational experiences that lead to promotions, raises, and measurable team transformation. Your impact extends beyond the classroom—participant struggles become product insights, cohort feedback directly informs platform development, and you'll be the critical bridge between customer learning and our engineering roadmap. WHAT YOU'LL OWN - Live Cohort Facilitation: Lead 2-week cohort sessions across multiple skill levels (Foundations through Advanced), delivering interactive, demonstration-heavy experiences where participants build workflows in real-time. Run both public cohorts and private enterprise training sessions for 20+ person teams. - Curriculum Development: Design and continuously evolve educational content across three certification tracks, creating session materials, builder exercises, homework assignments, and comprehensive takeaway documents that meet learners where they are. - Hands-On Workflow Building: Guide participants from simple 2-4 step automations to sophisticated 15-25+ step orchestrations, teaching the foundational "Gather → Analyze → Extract" pattern and progressing to liquid query syntax, iterator patterns, and intelligent quality assurance systems. - On-Site Enterprise Training: Travel to deliver in-person enablement sessions for enterprise customers, adapting curriculum to specific organizational needs and use cases while maintaining the core Content Engineer philosophy. - Product-Education Feedback Loop: Synthesize cohort pain points, feature requests, and learning barriers into actionable product insights. Your observations from where participants struggle most directly inform platform improvements and documentation priorities. - Outcome Measurement: Track and report on participant success metrics including workflow implementation rates, time savings achieved, team efficiency gains, and career advancement outcomes (promotions, raises, new titles). - Asynchronous Content Creation: Develop self-serve learning materials, micro-certifications, and university-style resources that complement live instruction and enable scalable knowledge transfer. WHAT WE'RE LOOKING FOR - 3+ years in customer enablement, technical training, or marketing operations with a track record of teaching complex technical concepts to non-technical audiences - Exceptional