Senior Director, Operations

About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. The Role As Senior Director, Operations you will own and scale one of CookUnity’s most critical markets — responsible for building a best-in-class operation that sets the standard for the company. This role goes beyond managing operations — you will design, optimize, and evolve a multi-facility system that delivers exceptional quality, speed, and reliability at scale. You’ll operate at both a strategic and executional level: shaping the long-term operating model while staying close enough to the floor to identify issues, remove bottlenecks, and drive results in real time. What You’ll Own End-to-end ownership of LA market performance, including P&L, operational KPIs, and customer experience A complex, multi-site operation spanning production, fulfillment, logistics, warehouse, and facilities Building and developing a high-performing leadership team that can scale with the business Designing and implementing systems, processes, and tools that enable efficiency, consistency, and growth Driving a culture of ownership, accountability, and continuous improvement across the market Ensuring the operation is not just running well today, but built to scale for tomorrow Key Responsibilities Lead and develop a large, multi-functional operations organization, creating a culture of accountability, ownership, and continuous improvement Own and drive P&L performance, identifying opportunities to improve margins, reduce waste, and optimize labor and cost structures Design and implement scalable systems and processes to support growth across multiple facilities Use data, dashboards, and real-time metrics to manage performance across throughput, quality, labor efficiency, and on-time delivery Identify bottlenecks and drive end-to-end process improvements across production and fulfillment workflows Partner cross-functionally with Product, Engineering, Finance, and Supply Chain to execute strategic initiatives Leverage automation, technology, and AI-driven tools to improve forecasting, planning, and operational decision-making Ensure best-in-class food safety, compliance, and quality standards across all facilities Act as the senior operational leader for the market — setting the tone, pace, and standards for execution Qualifications 10+ years of experience leading large-scale operations in food manufacturing, fulfillment, logistics, or similarly complex production environments, with proven ownership of P&L and multi-site performance Strong track record of building and developing high-performing teams, including frontline and senior leaders, within fast-paced, high-growth environments Deep understanding of operational KPIs (throughput, labor efficiency, quality, cost) with the ability to use data, technology, and AI-driven tools to drive decisions and continuous improvement Highly analytical and execution-oriented, with the ability to balance strategic thinking and hands-on problem solving in dynamic, ambiguous environments Strong leadership presence and communication skills, with a high degree of ownership, accountability, and a focus on building scalable, efficient systems Experience driving operational excellence through process standardization, automation, and a continuous improvement mindset; Spanish proficiency is a plus Learn M