Outbound Fulfillment Associate

Who We Are Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top! The Role Fairfield, NJ Crafty is seeking an experienced warehouse specialist for the Fulfillment Associate role who will support our New York City market operation in delivering the highest quality food and beverage experience for our clients through the support of our inbound, outbound, inventory, and fulfillment operations by ensuring products are processed through our fulfillment center with operational efficiency and accuracy. This is a full-time, on-site position based at our Fairfield, New Jersey Fulfillment Center. The schedule is Sunday through Thursday, with the following shifts: Sunday : 10:30 AM - 7:00 PM Monday - Thursday : 2 PM - 10:30 PM Required Attributes: Resilient Quickly adapts to change and maintains a positive attitude to ensure ongoing success Collaborative Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success Partnering with peers in different functions within the fulfillment center Effective Communicator Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions Problem Solver You surface and articulate basic problems and explore solutions within existing work projects Ideal Experience Experience in warehouse roles such as inbound, outbound, inventory, fulfillment Experience utilizing warehouse equipment such as pallet jacks and fork lifts Experience using warehouse management systems, Google Suite, E-commerce, and fulfillment platforms (Shopify & Shipstation) to execute in fulfillment responsibilities Food and beverage industry experience Parcel and LTL shipping experience Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Role Goals Goal #1: Achieve an inventory audit score at or above 98.5% by the end of each month, measured by our weekly inventory audits to ensure our team is processing product accurately through our fulfillment center, impacting our fill rate and market profitability Goal #2: Achieve a hard error percentage of 2% or lower by the end of each month, measured by our performance reporting in Tableau from quality investigations, which impact our fill rate and market profitability What we offer: Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way. We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also inclu