Senior Food & Beverage Specialist

Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top! The Role: Crafty’s Senior Food & Beverage Associates are the face of our in-office Concierge pantry program while supporting their client site. They deliver the highest quality client experience, centered around hospitality and operational excellence. This role goes beyond completing tasks: Seniors own the outcomes of the site and serve as the primary on-site point of contact for the client relationship. They lead day-to-day execution while managing the “complexity of the location” (high-touch clients and/or complex accounts), and are accountable for the written narrative shared with clients (recaps, budgets, and performance updates). Crafty is looking for a Senior Associate whose responsibilities will include: Strategic Site Ownership : Own the outcomes of the site, not just the task list—audit, improve, and proactively problem-solve to improve efficiency and experience Client Engagement + Budget Partnership : Serve as the on-site point of contact for product swaps, service chains, and budget discussions; align service to the client’s goals while maintaining program standards Merchandising + Inventory Management : Maintain client office kitchens & pantries, storage rooms, and inventory health; execute ordering and order edits as needed to sustain service quality Equipment Maintenance + Quality Control : Perform routine maintenance on machines (such as coffee & kegerators), complete QC checks, and escalate issues with clarity and urgency Communication (Internal + External) : Provide clear updates to Crafty partners and own client-facing written recaps and budget communications, ensuring a consistent, professional narrative This role is a full-time, hourly role within Crafty. This role supports one of our San Francisco clients Monday through Friday from 7am to 3:30pm by meeting the skill based qualifications below: Required Attributes: Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions. Owns Outcomes (Not Just Tasks): Takes full ownership of site performance and client experience; proactively identifies issues, implements solutions, and continuously improves execution beyond the standard task list. Strategic + Operationally Sound : Ensures that daily operations run smoothly while also thinking ahead—anticipating needs, managing complexity, and making sound decisions that protect the program and elevate service. Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats—able to write clear, professional client recaps and handle budget-related communication with confidence. Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency. Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and m