Food & Beverage Associate II

Who We Are: Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time. At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team! The Role: San Francisco, CA Crafty’s Food & Beverage Associate IIs are the face of our in-office Concierge pantry program throughout the market. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management. This role will also be a peer mentor and possess the ability to move from one location to another with ease. This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a F&B Associate II whose responsibilities will include: Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget) Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork This role is a full-time, hourly role within Crafty. This role supports multiple of our San Francisco clients Monday through Friday starting at 6:00 AM by meeting the skill-based qualifications below: Required Attributes: Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions. Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions. Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards. Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency. Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new location Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed Collaborative: Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success. Autonomy: Autonomy empowers client operations team member