Food & Beverage Associate

Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top! The Role: San Francisco, CA Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management. This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for an Associate whose responsibilities will include: Merchandising : Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed Customer Service : With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget) Communication : Communicate and escalate any location needs or safety concerns your manager, and accurately complete pre/post route paperwork This is a full-time, hourly role within Crafty that requires availability Monday through Friday from 7am - 4pm. The position supports two of our San San Francisco clients and requires meeting the skill-based qualifications outlined below. Required Attributes: Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions. Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions. Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards. Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency. In order to fulfill this role, you must be able to download our Crafty application on your mobile device Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success. Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed Collaborative : Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success. Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and