Day Route Merchandiser

Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top! The Role: Hayward, CA Tue - Fri 4:00am - 2:00 pm PT This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a [Route Merchandiser] whose responsibilities will include: Merchandising : Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms. Delivery: Successfully complete 5-8 delivery stops during your day where you will safely navigate the loading/unloading of the delivery truck, delivering product directly into our client locations. Safe Driving : Safely maneuver one of our box trucks through a route delivering food, beverages, and smiles to our clients. (Valid Driver's license required) Customer Service : Engage with our clients and other Crafty team members onsite, delivering the highest quality service Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget) Communication : Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork This role is a full-time, hourly role within Crafty for our San Francisco market's Day shift ( Tuesday - Friday 4:00am - 2:00pm PT ). This role is based out of our Hayward, CA , warehouse and will make deliveries throughout the San Francisco Area and succeed by meeting the skill based qualifications below: Required Attributes Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions. Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions. Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards. Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency. Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success. The role frequently requires lifting items weighing over 50 lbs throughout the day and safely handling bulky items up to 150 lbs. Collaborative : Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success. Adherence to Standards: The commitment to following established guidelines, regulations, or protocols consistently. Attention to Detail : Demonstrates exceptional attention to d