Product Operations Lead

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do . Some people coordinate. You build. We're looking for an exceptionally sharp operator — someone who doesn't wait for structure to exist before creating it, who turns process and communication into a genuine competitive advantage, and who can walk into ambiguity and walk out with a system that actually works. You'll report directly to the VP of Product and serve as the connective tissue between R&D and the rest of the organization. This is a role for someone who builds things alone, makes them stick, and moves on to the next problem. What you'll own R&D alignment & execution infrastructure Be the single point of truth for what's happening across all product lines. Own the planning cycles, prioritization processes, backlog governance, and roadmap cadences that keep R&D moving with clarity and minimal friction. Know the status, dependencies, and decisions in flight at any given moment — and make sure product managers and engineering are always aligned on priorities and next steps. Operating rhythm & KPI alignment Design and run the Product team's operating system: planning cycles, KPI tracking, stage gates, retrospectives, and cross-functional ceremonies. Build the standardized frameworks — checklists, lifecycle templates, deliverable standards — that raise execution quality across the org. GTM communication & enablement Build and own the communication bridge between R&D and go-to-market teams. Sales, Customer Success, and Marketing each need different things from Product — you'll make sure they have them. Structured visibility into what's coming, a reliable channel for questions about progress, and knowledge packaged for the function receiving it. Tooling, templates & AI-powered productivity Create and maintain the tooling infrastructure the team runs on — Jira, Confluence, and whatever comes next. Build scalable feedback intake and triage workflows that keep customer and market input flowing into planning. Identify and deploy AI tools that meaningfully boost PM productivity, including purpose-built GPTs for discovery, competitive analysis, planning, and communications. Special projects & first-of-a-kind initiatives When something is novel, cross-functional, or being done for the first time, you'll take it end to end. These are the projects that don't fit neatly into anyone's lane — and that's exactly why they're yours. What we're looking for 5+ years of experience building operational systems, execution infrastructure, or program management frameworks — in tech, industrial engineering, methods & organization, or structured project management . A track record of designing processes and frameworks from scratch getting them adopted, and knowing they made a huge difference in how people work. A natural air traffic controller: able to hold many threads simultaneously without losing the plot. Hands-on with planning and collaboration tools (Jira, Confluence, or equivalent) and a builder of templates and workflows people actually use. Curious about AI tools and how they can make teams faster and sharper. Strong cross-functional instincts — you translate fluently between engineering, product, and commercial teams. Exceptional written and verbal communication; you make complex situations readable. High ownership, low ego. You don't need a team around you to make things happen.