IT Specialist (US, Remote)

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do . What is this opportunity? As our new IT Specialist, you will be a central member of the Operations team at Eleos Health. This role will own and manage Eleos’ IT infrastructure and employee technology experience in the US, with a primary focus on hands-on support, systems management, security, and compliance. You’ll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S. The IT Specialist will be a hands-on technical POC for our US IT needs, reporting to the IT Manager. Who are you? You are a proactive and reliable IT professional with strong organizational and technical troubleshooting skills. You’re passionate about creating seamless technology experiences for teams, and you take pride in enabling others to do their best work by keeping systems secure, up-to-date, and easy to use. You are methodical, resourceful, and solution-oriented, with a strong sense of ownership and customer service. You enjoy supporting people, solving infrastructure challenges, and implementing scalable systems and security protocols. You thrive in a fast-paced startup environment where you can build things from scratch and drive impact every day How will you contribute? End-User Support Provide Tier 1–2 support for employees across macOS devices and SaaS applications Troubleshoot access, authentication, and device-related issues quickly and effectively Serve as the first point of contact for IT support requests Identity & Access Management Manage user lifecycle (onboarding, off-boarding) Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting Administer JumpCloud (MDM, policies, device enrollment, SSO) Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup) Handle 1Password account recovery, vault access, and permissions Device Management (macOS / Apple Ecosystem) Support devices via MDM (JumpCloud) Troubleshoot login issues, FileVault recovery, and device performance problems Assist with device enrollment and lifecycle Provide support for peripherals and workstation setup Hardware Procurement & Asset Management Own ordering of hardware such as MacBooks, monitors, and peripherals Manage inventory and lifecycle of devices SaaS Application Administration Provision, de-provision, and troubleshoot access across business-critical tools including: Slack, Zoom, Atlassian, Monday.com , Google Workspace, etc. Manage Slack workspace (channels, groups, external users, SSO issues) Ensure proper access control and license allocation across systems Operational Excellence Document processes, run-books, and troubleshooting guides Maintain asset inventory and ensure devices are compliant with company policies Work closely with the security team to enforce access controls and best practices Escalate complex issues to IT Manager when necessary What qualifications and skills will help you to be successful? Requirements 2+ years of experience in IT support / Help Desk (Tier 1–2) Strong experience in macOS environments Hands-on experience with JumpCloud (or similar IAM/MDM tools) Hands-on experience with Google Workspace administration Experience managing SaaS tools and user provisioning Solid understanding of SSO, MFA, and identity workflows Strong troubleshooting and communication skills Nice to Have Experience with Apple Business Manager (ABM) Familiarity with password managers (1Password or similar) Experience in a startup environment Basic scripting