IT Support Specialist I

Build the Future with Us — EquipmentShare is Hiring an IT Support Specialist I At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Primary Responsibilities Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. Assist users with software applications, account access, and password resets. Accurately document all support interactions and solutions in the ticketing system. Escalate unresolved issues to Tier 2 support with clear and detailed information. Assist with onboarding new employees, including setting up user accounts and devices. Help with offboarding tasks, such as disabling accounts and reclaiming equipment. Collaborate with IT team members to identify and address recurring issues. Participate in the on-call rotation for after-hours and weekend support. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events and food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Strong working knowledge of Windows and macOS operating systems. Basic knowledge of printer functionality Familiarity with mobile devices (iOS, tablets, and Android) and common office applications. Familiarity with ITSM, ITIL, and IT best practices are preferred. Familiarity with Audio and Visual troubleshooting techniques. Excellent customer service skills, including patience, empathy, and strong communication. Experience in creating processes and procedure workflows. Ability to troubleshoot basic hardware and software problems. Attention to detail and the ability to maintain accurate notes and records. Ability to troubleshoot network setup and configuration issues Ability to work independently and as part of a team. Education and Experience High school diploma or equivalent. An associate degree in computer science or a related field is a plus. IT certifications are a plus (A+, ITF, ITIL, NET+, etc.) At least 1+ years of experience in a help desk or customer service environment is needed. Phys