Insurance Certificate Operations Manager

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business. In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com. Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week. Responsibilities · Responsible for the quality and efficiency of a team of insurance certificate verification specialists · Conduct ongoing training for insurance verification specialists · Create and maintain training and user guide articles on processes and procedures · Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features · Translate insurance requirements into product offerings and recognize gaps · Be a driving force for product enhancements and efficiencies · Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires · Participate in various company initiatives and projects as requested · Build and maintain strong internal relationships with different departments within the company (we are a team!) · Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words) If you have the following you might be a good fit! · 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus) · Product Management or Project Management experience highly encouraged · Strong understanding on how to read and interpret Certificates of Insurance · Experience training and coaching a team of operational specialists to be the best and do their best · Experience working with customers to understand their needs or help address questions or issues · Experience in insurtech or procurement technology is a plus · Enjoy working in a collaborative environment · Open to feedback · Comfortable conducting analysis and pulling together regular metrics · Have a can-do attitude even when you may not know the answer but you will figure it out · Mutli-tasker extraordinaire · Open to change on a regular basis (every day is different!) · Strong written and verbal communication skills · Not afraid to ask questions · Skilled at organizing and prioritizing tasks We are not looking for: · Someone to sit on the sidelines · Likes to work independently · Enjoys doing the same work everyday · Closed minded