Product Manager

QUICK SUMMARY Help create the future of claims at a fast-growing insurtech. 3+ years PM experience required. Agile, data-driven, and high-impact from day one. WHO WE ARE Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2026) - Inc. 5000 Fastest-Growing Private Companies - Forbes' Fintech 50 (2023-2026) - Great Places to Work Certified (2024-2026) Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/. THE OPPORTUNITY We're looking for a Product Manager to reimagine the homeowners claims experience — one of the most consequential moments in a customer's relationship with Kin. When someone files a claim, they're often dealing with the worst day of their year. Our job is to make sure technology helps them get back to normal faster, and that the adjusters working on their behalf have the tools to do their best work. This role sits at the intersection of customer empathy and technical depth. You'll own adjuster technology and customer-facing technology — building a data-driven roadmap, partnering with a dedicated engineering team, and influencing a cross-functional group that includes design, user research, and claims operations. If you're energized by complex domains with real human stakes and you want to drive innovation in a space that's long overdue for it, this is the role for you. YOUR RESPONSIBILITIES - Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering - Lead discovery efforts — digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans - Drive end-to-end delivery with your dedicated engineering team, from roadmap socialization and story writing through sizing, build, and launch - Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations - Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap - Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes SUCCESS IN THIS ROLE In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, yo