Product Manager, RMS

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Product Manager to join our RMS (Records Management System) team. In this role, you will own and evolve critical product areas that power day-to-day operations for public safety agencies. You will take real ownership over one to two modules, driving execution from idea through launch and iteration. This is a highly execution-focused role where you will work closely with a dedicated engineering team and partner cross-functionally with design, sales, and services. You will play a key role in launching new capabilities, including incorporating AI into core workflows, while ensuring our products remain intuitive, performant, and responsive on the web. What You’ll Do If you were part of our team, here are some things you would have done last week: Owned the roadmap and execution for one or more RMS modules such as Case, Evidence, or Citations Partnered closely with your engineering team to deliver high-quality, web-responsive features Collaborated with sales and go-to-market teams to support new launches and refine product positioning Worked directly with customers and internal stakeholders to gather feedback and translate needs into product requirements Led discussions to incorporate AI-driven capabilities into existing workflows Prioritized and refined the product backlog based on user insights, data, and business goals Balanced new feature development with the operational work required to maintain and improve existing functionality What You’ll Need We’re looking for a Product Manager with 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS environments. This level of experience is important given the ownership of critical product areas, the need to independently drive execution, and the complexity of workflows within RMS. Proven ability to own and deliver product areas end-to-end with a strong focus on execution Experience working closely with engineering teams, ideally in a one team model Comfort partnering with sales, services, and go-to-market teams to support launches and adoption Strong communication skills with the ability to engage both customers and internal stakeholders effectively Experience building workflow-heavy or operational products; public safety experience is a plus Interest in applying AI to real-world product workflows A data-informed mindset with the ability to make thoughtful, driven decisions People who thrive on our team also tend to share the following characteristics: Humble, open, and curious. You seek out different perspectives and use them to build better products that serve a diverse set of users. Communicative and collaborative. You proactively engage with customers, stakeholders, and teammates, ensuring alignment and shared understanding. Capable and driven. You take ownership, follow through on commitments, and push work forward even when faced with ambiguity. Comfortable with complexity. You can navigate intricate workflows and translate them into clear, usable product experiences. Location Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states. Compensation We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, includin