Director, Strategy & Operations, AI

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is building the leading platform in women's and family health. As we scale, the complexity of the business increases: multiple growth channels, cross-functional priorities, evolving products, and new opportunities driven by AI. We are looking for a Director of Strategy & Operations to help lead Maven through this next chapter. This role sits in the Office of the CEO, with visibility and impact across every major function. While the role will evolve with Maven's business needs over time, the first 12 months will be focused on AI Transformation & Organizational Intelligence, in close partnership with Product and Engineering. We are moving internally from treating AI as a productivity tool layered onto existing structure, to treating it as the intelligence layer that replaces the need for much of that structure in the first place. This is a business role — not an engineering role — for someone who thinks deeply about how organizations work, why they break, and how AI is rewriting the rules. This role is ideal for someone earlier in their career who is already living in the AI-native world, is energized by the organizational transformation question, and is ready to operate above their title. As the Director, Strategy & Operations you will: Lead AI Transformation & Organizational Intelligence Serve as Maven's "context engineer" — build and maintain the internal knowledge management infrastructure that makes AI agents effective: documentation, decision logs, and the organizational context that allows AI to be genuinely useful rather than generic Spearhead how Maven uses AI across every team — not by mandate, but by making the AI-native path the path of least resistance Work with Product and Engineering leadership to design systems and workflows that make Maven's data continuously legible, actionable, and connected to real-time decision-making across the company Identify the highest-leverage opportunities for AI to improve speed, quality, and efficiency — across clinical operations, sales, product, and member experience — and work with functional leads to implement and scale them Help Maven's leadership team think rigorously about culture and organizational design in the age of AI: where coordination layers can be replaced by intelligence, and what the right structure l