Director, Creative Design & Operations

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE At Neo, Design is a core driver of how we build trust, simplify money, and create exceptional experiences for Canadians. As we continue to scale, we’re looking for a highly organized, systems-minded operator to help lead the operational backbone of our Design organization. As Director, Creative Design & Operations, you’ll act as a strategic partner to the VP of Design, helping run the day-to-day operations of the design organization while driving clarity, structure, prioritization, and execution across teams and initiatives. This role sits at the intersection of design, product, operations, and leadership. You’ll help create the systems, processes, and operational rhythms that allow creative and product design teams to move quickly, stay aligned, and deliver high-quality work at scale. This is a highly cross-functional role that requires strong organizational leadership, exceptional communication skills, and the ability to bring order to fast-moving environments. WHAT YOU’LL BE DOING ORGANIZATIONAL OPERATIONS - Partner directly with the VP of Design, Heads and Directors to manage and optimize the day-to-day operations of the Design organization - Drive operational excellence across design, creative, and cross-functional initiatives - Build scalable systems, workflows, and organizational processes that improve execution and team efficiency - Help create clarity around priorities, ownership, timelines, and team coordination PROGRAM & PROJECT LEADERSHIP - Own cross-project tracking, prioritization, backlog management, and operational planning across multiple streams of work - Coordinate initiatives across Product Design, Brand, Product, Engineering, Marketing, and Leadership teams - Identify blockers, dependencies, and operational gaps before they impact delivery - Improve visibility into project health, capacity, and organizational priorities STRATEGIC PLANNING & LEADERSHIP SUPPORT - Support quarterly planning, roadmap alignment, organizational initiatives, and leadership operations - Prepare updates, operational reviews, presentations, and reporting for leadership discussions - Help drive accountability and follow-through across key initiatives - Assist in scaling the design organization through improved planning, onboarding, documentation, and operational structure DESIGN ENABLEMENT - Improve how teams collaborate, communicate, and execute work - Establish operational standards, rituals, and systems that support high-quality creative output - Help maintain strong organizational health across tooling, documentation, workflows, and team practices - Create lightweight processes that enable teams without adding unnecessary overhead WHO WE’RE LOOKING FOR - 6+ years of experience in Design Operations, Creative Operations, Program Management, Design Director, Chief of Staff, or similar operational leadership roles - Strong organizational and project management skills with exceptional attention to detail - Experience