Principal Strategy and Operations - Mortgages

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE: PRINCIPAL, STRATEGY & OPERATIONS (MORTGAGES) As a Principal of Strategy & Operations, you are critical to driving growth and profitability through Neo’s product lines. You won't just contribute to growth; you will architect it. Strategy & Operations works alongside Marketing, Product and Engineering to design, build and operate products that our consumers love. You will have direct ownership of a core component of Neo’s P&L. This role is a stepping stone to becoming a "General Manager" for one or more of Neo’s product lines, translating high-level company vision into a rigorous, multi-year operational roadmap. This is a high-leverage role designed for a strategic heavyweight who thrives on the ability to not just develop a strategy, but execute against it at velocity. You are expected to be a force multiplier, elevating the performance of the teams around you while navigating the complexities of the banking ecosystem. WHAT YOU’LL BE DOING - Strategic Development: Identify, define, and execute against opportunities to drive incremental growth and profitability within Neo’s deposit-based product lines. P&L Ownership: Take full accountability for a product withinNeo’s P&L. You will optimize unit economics, manage profitability vs. growth trade-offs, and ensure the financial health of your business line meets aggressive scale targets. - Cross-Functional Orchestration: Serve as the strategic "connective tissue" between Product, Marketing, and Finance. You will lead high-stakes workstreams to ensure product and feature launches are not only technically sound but commercially viable. - Advanced Analytics & Insight: Move beyond data collection to narrative-driven insights. You will build the frameworks that define how Neo measures success, using data to challenge assumptions and pivot strategies in real-time. - Institutional Stewardship: Partner directly with the Program leaderships and FP&A to ensure our roadmap is fully capitalized and aligned with investor expectations. - Mentorship & Culture: Raise the bar for the Strategy & Ops org by mentoring junior associates and establishing "best-in-class" operational standards across the company. - Product expansion to new mortgage types - Integration of the business into Neo's broader business lines and strategy - Continuous evaluation and improvement of operational processes; being comfortable with processes breaking as we scale and fixing them rapidly WHO WE ARE LOOKING FOR - The Experience: 6–10+ years of experience in high-growth environments. This typically includes a background in top-tier management consulting (MBB), Private Equity, or Investment Banking followed by time within a high-growth start-up in a strategic or operational role. - The Mindset: You are a "Founder in a box." You possess the rare ability to zoom out to 30,000 feet for strategy and zoom in to the "nuts and bolts" of a spreadsheet and detailed operational performance. - Technical & Quantitative M