VP Product, Customer Growth & Experience

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners Neo is building what Canada’s big banks won’t: modern financial products that actually make your money work for you. We’re a technology company, not a traditional bank, which means no legacy systems, no decades-old red tape, and no tolerance for “good enough.” In just a few years, we’ve built a multi-product platform from scratch, launched credit, savings, investing, and rewards that millions of Canadians use every day, and partnered with some of the biggest brands in the country. Our team is behind some of Canada’s fastest-growing companies, and we’re now taking on one of the largest, most broken industries in the country. If you’re excited by the idea of rewriting the financial playbook, Neo might be your next move. The Role We’re hiring a VP Product to lead the Customer Growth & Experience domain. This is a senior leadership role: you'll own the product strategy, the roadmap, the outcomes and the development of the product team delivering it. The Customer Growth & Experience domain owns the systems and products that drive how customers discover Neo, onboard, engage, and stay over time. This includes acquisition, referrals, lifecycle marketing, subscriptions, customer support, and trust & security. In other words, the cross-product engines that power growth and shape the end-to-end customer experience. This role is about setting a bold vision, building what doesn't yet exist, and scaling what does. You’ll lead a division of PMs and work alongside senior engineering, design, data, and operations leaders to solve complex problems with clarity and urgency. You’ll be accountable for both the product and the people: hiring, mentoring, coaching, and shaping the next generation of product leaders at Neo. We're looking for someone who’s scaled product teams, shipped high-impact products, and thrives in a hands-on, fast-changing environment. If you’re excited to build the strategy and roll up your sleeves when needed, you’ll be in the right place. What You’ll Be Doing - Build and scale Neo’s growth engines across acquisition, onboarding, referrals, and lifecycle marketing, driving measurable improvements in customer conversion, activation, and retention across all product lines. - Define and evolve the end-to-end customer experience across support, and trust (e.g., fraud & compliance), ensuring customers have a seamless, reliable, and high-quality experience at every touchpoint. - Define the long-term product vision and strategic roadmap for your domain and ensure it ladders up to company-wide goals. - Lead, grow, and mentor a team of high-performing product managers. You’ll develop talent, shape team culture, and create the conditions for great work. - Act as the cross-functional glue for your division, collaborating with senior leaders across engineering, design, data, ops, marketing, and executive leadership. - Own the results. Your team’s work will directly move core business metrics and customer impact and you’ll hold yo