Product Manager, Fraud (PM / Senior / Lead)

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners Neo is building what Canada's big banks won't: modern financial products that actually make your money work for you. We're a technology company, not a traditional bank, which means no legacy systems, no decades-old red tape, and no tolerance for "good enough." In just a few years, we've built a multi-product platform from scratch, launched credit, savings, investing, and rewards that millions of Canadians use every day, and partnered with some of the biggest brands in the country. Our team is behind some of Canada's fastest-growing companies (like SkipTheDishes), and we're now taking on one of the largest, most broken industries in the country. If you're excited by the idea of rewriting the financial playbook, Neo might be your next move. THE ROLE We're hiring a Product Manager to lead our Fraud squad. This isn't a "lock everything down and hope for the best" kind of role. Our mission is to build the most trusted and safest financial institution in Canada — while delivering the best customer experience. That means you won't just be stopping bad actors; you'll be designing intelligent systems that protect millions of customers without them ever feeling the friction. You'll own the product strategy for how Neo detects, prevents, and responds to fraud across every product surface — credit, banking, transfers, and whatever we launch next. The work is deeply technical: you'll partner with fraud strategists, data scientists, and engineers to build and tune rule engines, define experimentation frameworks with proper control groups, and make data-driven decisions on large, messy datasets where the signal-to-noise ratio is brutal. If you've ever optimized a logistics network, tuned a marketplace matching algorithm, or improved conversion through systematic experimentation, you'll recognize the shape of these problems. At the same time, you'll obsess over the customer experience. Every fraud control has a cost to legitimate customers — false declines, holds, friction at onboarding. Your job is to find the line where we maximize protection and minimize frustration, and then move that line every quarter. You'll report to the Group Product Manager of Fincrime and work closely with a tight-knit squad of designers and engineers. Neo is growing fast — we're scaling toward 1 million active customers — and the fraud landscape changes with every new product, rail, and growth lever. This role won't stay static, and that's the point. WHAT YOU'LL BE DOING - Set a clear product vision for fraud prevention at Neo — one that balances risk reduction with customer trust and experience quality. - Design and optimize fraud detection systems across multiple product surfaces. You'll define rules, thresholds, and policies, then measure whether they actually work. - Build experimentation infrastructure and frameworks. You'll run A/B tests on fraud controls, define proper holdout groups, and make decisions backed by statistical rigor — not gut feel. -