Manager, AML (Anti Money Laundering)

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners At Neo, we’re reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers, set on innovating the best solutions. Neo Financial is looking for a full-time Anti Money Laundering Manager to join our Investigations team in Calgary, AB. WHAT YOU’LL BE DOING: - Team Leadership & Performance: Lead, mentor, and directly supervise the Investigations team. You’ll be responsible for managing workloads, conducting regular one-on-ones, setting team goals, and fostering a culture of continuous improvement. - Training & Development: Develop and deliver comprehensive AML training programs for your team and other relevant personnel across Neo. You will provide technical assistance and guidance on complex investigative and KYC issues to ensure a strong, organization-wide culture of compliance. - Operational Oversight: Manage the daily performance and throughput of primary investigative queues, including TM Alert Triage, Case Investigations, and Unusual Transaction Reports (UTRs). - Regulatory Excellence: Oversee the timely and accurate filing of Suspicious Transaction Reports (STRs) and LPEPRs, ensuring all submissions meet regulatory standards for evidentiary support, completeness, and accuracy. - Legal Enquiries & Specialized Reviews: Assist in responding to external legal and law enforcement enquiries. You will oversee mandatory investigations initiated following Production Order disseminations and provide guidance on complex PEP/Sanction and high-risk client escalations. - Risk Mitigation & Demarketing: Review and approve demarketing recommendations stemming from investigative findings, ensuring account restrictions and customer communications follow established protocols. - Program & Process Evolution: Develop and maintain internal investigative process documents. You will proactively identify process gaps and control deficiencies, driving operational efficiency and assisting with the tuning of monitoring systems. - Strategic Collaboration: Serve as a key liaison for AML matters, collaborating with cross-functional teams across Neo to resolve system issues, support technology integrations, and ensure a well-integrated compliance program. - Audit & Regulatory Readiness: Act as a subject matter expert during internal and external audits and regulatory examinations, ensuring meticulous record-keeping and that all investigative files are defensible and accessible. - Industry Expertise: Stay ahead of the curve by researching best practices and emerging AML/ATF trends, ensuring your team’s skills and methodologies remain industry-leading. WHO WE’RE LOOKING FOR: - Experience: 5+ years of experienc