Vice President, Mortgages Operations

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans. You'll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth. WHAT YOU'LL BE DOING - Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals. - Serve as a strategic partner to executive leadership — ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies - Mentor and develop operational leaders, building the management bench for Neo's next phase of growth - Champion cross-functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution - Drive streamlined processes to maximize efficiency while enabling continued scaling - Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value - Ensure high ROI on all operational projects and system improvements - Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management - Ensure operations and processes adhere to quality metrics as identified by credit & risk counterparts - Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non-compliance risk - Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization WHAT WE'RE LOOKING FOR - Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech - Proven track record scaling operational teams while maintaining quality and compliance standards - Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements - Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth - Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment - Data-driven operator — fluent in SLA management, productivity metrics, and look-to-book ratios - Culture builder — fosters performance-driven teams where credit diligence and service excellence coexist - Comfortable with ambiguity and pace of a sca