Key Account Manager

At Pair Eyewear, we believe in placing our people at the center of everything we do. We are dedicated to fostering a joyful and dynamic workplace, providing our employees with an environment where they can thrive and make a meaningful impact. Pair Eyewear is reimagining the way people express themselves through eyewear. As we continue to grow our presence in the optical retail channel, we’re looking for a driven and relationship-focused Key Account Manager to support and scale our wholesale partnerships across North America. In this role, you’ll manage key accounts, drive revenue growth, and partner cross-functionally to deliver a best-in-class experience for our retail partners. WHAT YOU’LL DO - Manage and grow relationships with regional and mid-tier optical retail chains across North America - Support the Sales Director in executing national sales strategies and account-level growth plans - Own day-to-day communication with assigned accounts, ensuring strong alignment and responsiveness - Drive revenue by identifying upsell opportunities, expanding assortments, and developing new partnerships - Lead assortment planning, order forecasting, and sell-through analysis to optimize account performance - Prospect and onboard new regional optical accounts aligned with Pair’s growth strategy - Support pitch development, proposals, and follow-up with prospective partners - Partner with Sales Operations, Planning, and Logistics teams to ensure accurate order flow and timely replenishment - Collaborate with Trade Marketing and Merchandising on product launches, seasonal campaigns, and assortment updates - Support account reporting and business reviews, surfacing insights and growth opportunities to leadership - Monitor sell-out data and inventory levels to inform replenishment and planning decisions - Track and analyze key performance metrics (sales, AOV, returns, attachment rate, campaign performance) - Maintain accurate account data and reporting across CRM and internal systems (e.g., Monday, Looker) WHO YOU ARE - Relationship-driven and highly collaborative, with a strong customer-first mindset - Commercially minded with a strong understanding of sales performance and growth levers - Detail-oriented and organized, able to manage multiple accounts and priorities simultaneously - Proactive and resourceful, with a bias toward action and problem-solving - Strong communicator who can build trust with both internal and external stakeholders - Comfortable working cross-functionally in a fast-paced, evolving environment - Data-driven and analytical, with the ability to translate insights into action NEED TO HAVE - 5-7+ years of experience in account management, wholesale, or B2B sales (preferably in retail, consumer goods, or optical) - Experience managing multiple accounts and driving revenue growth - Strong analytical skills and experience working with sales and inventory data - Proven ability to collaborate cross-functionally across operations, marketing, and planning teams - Excellent communication and relationship management skills - Experience using CRM and reporting tools NICE TO HAVE - Experience in the optical, eyewear, or broader retail industry - Familiarity with wholesale distribution models and retail partner dynamics - Experience with tools like Monday, Looker, or similar CRM/BI platforms - Experience supporting product launches or trade marketing initiatives - Background working with regional or national retail chains SOME BENEFITS AND PERKS OF WORKING AT PAIR - Health, vision and dental insurance - Generous vacation policies - Competitive salaries with equity opportunities - Retirement savings plan options - Free eyewear (plus discounts for family and friends) At Pair, we carefully consider a wide range of factors when determining compensation. These considerations can cause your compensation to vary. The pay range for this position is expected to be between $110,000 - $130,000 and will depend on your skills, qualifications,