Director of Clinical Engagement & Operations

About Scene Health Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health. Reports to: Vice President of Operations Overview Scene Health is on a mission to solve medication non-adherence — one of the most persistent and costly problems in healthcare. We're a remote-first digital health startup building a platform that uses asynchronous video to transform how patients engage with their medications and care teams. We've already impacted thousands of lives, and we're scaling fast. We're a diverse team of clinicians, technologists, and public health advocates who believe technology should make care more human, not less. If you're a clinician who's made the leap into the startup world and found your people — keep reading. About the Role We're looking for a clinician-turned-operator who is as comfortable building systems and scaling teams as they are thinking about patient outcomes. As Director of Clinical Engagement & Operations, you will own the strategy and execution of Scene's clinical programs — setting the standard for how asynchronous video is used to engage and retain patients, scaling a high-performing remote team, and embedding operational rigor into everything we do. This is not a traditional clinical leadership role. It's a growth-stage leadership role that requires clinical credibility. You'll balance innovation with operational discipline — building new approaches to patient engagement while scaling the systems and team infrastructure that make those approaches sustainable. You'll move with intention, make decisions confidently, and leave behind infrastructure that grows with the company. Key Responsibilities Clinical Engagement Strategy Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience Team Building & People Leadership Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality Set the bar for how clinicians show up on video; model it yourself and hold the team to it Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business Operational Discipline Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns Cross-Functional Collaboration Partner close