Community Development Analyst

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The ideal candidate is equal parts analyst and relationship thinker. They’re comfortable in Salesforce and spreadsheets, but what drives them is understanding how people and organizations connect. In this role, they’ll help build and maintain the intelligence layer behind SmithRx’s community efforts by mapping enterprise relationships, surfacing gaps and opportunities, and keeping the network data clean, current, and ready to activate. This person will work closely with leadership, enabling more proactive and strategic outreach across the community. What you will do: CRM & Data Optimization (40%) Translate qualitative customer and prospect insights into actionable quantitative data within our CRM to further the depth and quality of our community relationships. Architect a scalable framework for relationship tagging that balances depth of insight with ease of use across teams Proactively identify and resolve Salesforce data gaps, partnering with the sales team to drive sustainable data quality improvements Own the build and ongoing maintenance of key databases, ensuring data is consistently entered, organized, and ready to activate Manage the intersection of data across platforms (e.g., ensuring relationship and network data in Polinode aligns with and is enriched by what lives in Salesforce and other tools) Process Optimization (25%) Evaluate existing workflows and lead initiatives to automate or streamline inefficiencies Establish and maintain SOPs and documentation that help the team scale, including things like tear sheets pre-event, post-event upload protocols, and other repeatable processes that keep the team moving efficiently Community and Relationship Management (20%) Support leadership in cultivating a network where relationships are actively nurtured, not just tracked Map and maintain relationship data across people, companies, and consultants to surface connection opportunities and referral pathways Conduct Relationship Gap Analysis to surface unknown and dormant relationships in the network and trigger re-engagement workflows to deepen community ties for leadership Track market intelligence such as RFP activity and procurement cycles that create strategic value across the network Community Growth Support (15%) Assist leadership in identifying where the community has gaps, momentum, or untapped potential Track engagement patterns across the network to help leadership prioritize where to invest time and relationships Build reporting that keeps leadership informed