Starlink Account Manager (State & Local Government)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ACCOUNT MANAGER (STATE & LOCAL GOVERNMENT) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to. In the past year, the Starlink team has signed contracts with customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-functional projects. RESPONSIBILITIES: Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly BASIC QUALIFICATIONS: Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience 3+ years of experience in account management, customer success, or business operations 1+ years of experience working with government customers PREFERRED SKILLS AND EXPERIENCE: 3+ years of experience working with customers to support a technical product/service 3+ years working with State & Local / Local & Regional government customers Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain Experience managing multiple complex projects and delivering under tight deadlines and resource constraints Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features Track record of demonstrating sound business judgement, evaluating alternati