Network Operations Technician (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. NETWORK OPERATIONS TECHNICIAN (STARLINK) As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe. You will execute operational response to real-time network events and anomalies – mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenances required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities. RESPONSIBILITIES: Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors Execute rapid incident response for major network disruptions Own investigation, troubleshooting and resolution efforts for common network issues Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams Measure, preserve, and improve the uptime and performance of the Starlink Network Follow and improve processes used for operating the Starlink Network BASIC QUALIFICATIONS: High school diploma or equivalency certificate 1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc. PREFERRED SKILLS AND EXPERIENCE: Ability to take on projects that require taking initiative and developing new expertise Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc) Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues Familiarity with modern networking technologies including but not limited to: Connectivity (MAC, WiFi, WDM, IPv4 and IPv6) Switching (STP, VLANs, QinQ) Routing (BGP, OSPF, IS-IS) Network services (DNS, DHCP, NTP, NAT) Network security (MACsec, ACLs) and Anti-DDoS measures Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices) Residential or business customer interaction experience, customer support preferred Experience with debugging complex systems using data analysis Basic software experience in Python, SQL, Bash or similar languages Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline ADDITIONAL REQUIREMENTS: Must be available for on-shift rotations This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off Must be able to work extended hours and weekends as needed COMPENSATION AND BENEFITS: Pay range: Network Operations Technician/Level 1: $29.00/hour Network Operations Technician/Level 2: $31.50/hour Network Operations Technician/Level 3: $34.50/hour Your actual level an