Starlink Enterprise Account Lead (SMB/Fixed-Site)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT LEAD (SMB/FIXED-SITE) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink. RESPONSIBILITIES: Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on: Delivering impeccable customer service at scale to SMB customers and resellers Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support Building relationships to identify requirements and manage expectations Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business Retaining and growing the value of SMB accounts in both hardware and service revenue Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions Act as an extreme owner of SMB accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount BASIC QUALIFICATIONS: Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience 2+ years of consulting or project management experience 1+ year experience in a customer-facing role PREFERRED SKILLS AND EXPERIENCE: Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications Experience managing multiple projects and delivering under tight time and resource constraints Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.) Demonstrated ability to turn customer feedback into actionable, smart improvements Excellent written and verbal communication skills, including ability to craft and present professional presentations Excellent empathy, active listening, and resiliency skills Ability to read contract documents and discern requirements and deliverables ADDITIONAL REQUIREMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Availability and willingness to travel as needed to customer sites/meetings COMPENSATION AND BENEFITS: Pay range: Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, edu