Data Center Specialist (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. DATA CENTER SPECIALIST (STARLINK) At SpaceX we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class to help maximize Starlink’s utility for communities and businesses around the globe. We are looking for detail oriented and high-energy specialist to help deploy and resolve hardware troubles around the world. RESPONSIBILITIES: Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide. Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation Rack and stack router and server hardware on designated locations around the world Install servers and upgrade/replace parts of the servers following MOPs Investigate and resolve issues with onsite commercial network and routing hardware Improve existing, and create new, training documentation for continuous improvement of team skills Coordinate the shipment and logistics of equipment and parts to POP sites Executing spare parts strategy to ensure availability and minimize downtime Coordinate and perform data center site surveys for potential new POP sites Perform wireless validation surveys for VIP events and Global market access support BASIC QUALIFICATIONS: High school diploma or equivalency certificate 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry PREFERRED SKILLS AND EXPERIENCE: Strong knowledge of standard computer skills: MS Office, Visio, and web applications Meticulous attention to detail, standards, and documentation Ability to read, understand, and follow MOPs Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL) Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices) Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers A methodical approach to fixing problems and the ability to research solutions independently Fluency in languages in addition to English Training on SpaceX specific tools and processes will be provided Eagerness to learn new technologies in a rapidly evolving work Excellent communication and collaboration skills to work in team environments ADDITIONAL REQUIREMENTS: Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites General physical fitness and the ability to lift up to 50 lbs. is required for some tasks Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand Ability to work at elevated heights Typically exposed to work in extreme outdoor environments – heat, cold, rain Work performed in an environment requiring exposure to fumes, odors, and noise COMPENSATION AND BENEFITS: Pay range: Level 1: $34.00 - $40.00/hour