Enterprise Customer Success Manager

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ENTERPRISE CUSTOMER SUCCESS MANAGER Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature through successful activation, ensuring all contract terms are fulfilled. This is an individual contributor role that will manage large, complex aviation agreements. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue. RESPONSIBILITIES: Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable BASIC QUALIFICATIONS: Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional of account management or sales experience 6+ years of professional experience in account management or sales 6+ years working with customers to support a technical product or service PREFERRED SKILLS AND EXPERIENCE: Ability to interact with all levels on technical and account management issues Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management Experience working with the FAA, EASA, or other aerospace regulatory bodies Experience managing multiple complex projects and delivering under tight deadlines and resource constraints Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed ADDITIONAL REQUIREMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Must be willing to travel to other SpaceX offices and cu