Network Engineer (Starlink Community Gateway)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. NETWORK ENGINEER (STARLINK COMMUNITY GATEWAY) Starlink Community Gateway delivers 10 Gbps via Dedicated Internet Access or IP Transit to the most remote places on Earth. See more at starlink.com/community-gateway. As a network engineer on the Starlink Community Gateway team you will define, build, and deploy key product features and capabilities that unlock new use cases and advance global connectivity. To succeed in this role, you must be a technically excellent first principles problem solver. You must be a self-starter and have a passion for making things work in high-impact situations. RESPONSIBILITIES Work directly with the Community Gateway hardware and customers to improve performance, reliability, and to resolve technical issues when they arise Provide sales teams with pre-sales support, acting as the technical subject matter expert and engineering representative for Community Gateways in customer interactions and proposal review Develop processes and guides to streamline customer integration with the Starlink network and equipment Collaborate with hardware, software, network, and business operations teams to define and implement product requirements and capabilities that address Community Gateway customer needs Directly support activation of new installations from initial connectivity through customer integration and scaling Travel to customer sites for to support installation, troubleshooting, and integration of Community Gateway systems BASIC QUALIFICATIONS Bachelor's degree in an engineering or STEM discipline; OR 2+ years of professional networking experience in lieu of a degree 1+ years of networking experience deploying enterprise network solutions and/or cloud & web-scale networks Professional experience with the deployment of networking hardware (Routers, Modems, Switch, Firewalls, etc..) PREFERRED SKILLS AND EXPERIENCE Background in network engineering and deploying network technologies in customer environments including: Understanding of core networking concepts from layer 1 through layer 3 and network protocols such as IPv4, IPv6, DHCP, NAT, NTP, IPsec VPN, etc. Knowledge of routing technologies (such as MPLS, SD-WAN, SATCOM, etc) and WAN architectures Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, BGP, etc Ability to perform network troubleshooting including analyzing customer network captures and Starlink hardware telemetry to root cause network integration issues Ability to identify technical improvements in support of a mission and coordinate an interdisciplinary team to deliver Experience in software engineering or experience directly working with software engineering teams Experience at an early-stage technology startup or program that scaled rapidly ADDITIONAL REQUIREMENTS Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Must be willing to travel to other SpaceX offices, vendors, partners, and customers as necessary COMPENSATION AND BENEFITS: Pay Range: Level 1: $125,000.00 - $150,000.00 Level 2: $145,000.00 - $175,000.00 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental co