People Operations / Payroll Specialist

Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go, or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy; take a peek at some of our recent announcements . People Operations Specialist at SpotHero: The People Operations Specialist plays a key role in delivering a seamless, compliant, and high-quality employee experience across SpotHero’s US and Canadian workforce. This role owns the execution of payroll, benefits, leave, and core employee lifecycle operations, while partnering closely with People Leadership to ensure accuracy, compliance, and continuous improvement. With a strong focus on systems, data, and process optimization, this individual helps scale People Operations and enhance how we support employees across the organization. What you will do: Payroll (U.S. & Canada) Own end-to-end payroll processing for U.S. and Canadian employees, ensuring accuracy, timeliness, and compliance across all pay cycles Process payroll changes, including new hires, terminations, compensation updates, bonuses, and deductions Partner with People Leadership to reconcile payroll each cycle, validate outputs, and ensure accuracy prior to finalization Audit payroll data, investigate discrepancies, and proactively resolve issues Identify trends or recurring issues across payroll cycles and recommend process improvements to enhance accuracy and efficiency Ensure compliance with U.S. federal/state and Canadian federal/provincial payroll regulations Support payroll reporting, accruals, and audit readiness Benefits, Leave & Wellness Administration Administer employee benefits programs (health, retirement, wellness) across the U.S. and Canada, ensuring accurate enrollment, employee support, deductions, audits, and reporting Manage leave of absence programs in compliance with federal, state, and provincial regulations, partnering with employees and managers throughout the process Support and execute open enrollment, including employee communications, vendor coordination, and system updates Review and validate benefit invoices and ensure alignment with payroll and vendor data Develop and enhance wellness initiatives that support employee well-being Identify opportunities to improve benefits and leave processes, ensuring compliance while elevating the employee experience People Operations & Administration Manage and optimize the People Team service desk, delivering a high-quality, responsive support and track and report on metrics to ensure a five-star employee experience Own onboarding and offboarding processes, ensuring a seamless, consistent, and heroic employee experience across the lifecycle Maintain the org charts and ensure accurate employee data for integrity across HR systems Ensure People Operations practices comply with U.S. federal and state employment laws and Canadian federal and provincial regulations, including proper documentation and recordkeeping Partner with Legal, Finance, and People Leadership to support compliance initiatives, audits, and policy adherence Serve as a trusted resource for employees and managers, providing timely, thoughtful support Build and maintain people and payroll reports (headcount, turnover, compensation, etc.) Translate data into insights to support People Team and business decisions Develop expertise in HRIS and payroll systems; support ongoing optimization and enhancements Identify inefficiencies and implement scalable, compliant process improvements across People Operations Document and maintain clear SOPs to ensure co