Senior Manager, Customer Value and Analytics

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. About the Role: As a Senior Manager, Customer Value & Analytics, you will play a pivotal role in shaping how Suki demonstrates impact for our healthcare customers. You will harness data to quantify and articulate the value of Suki's ambient listening solutions, guiding both our strategy and the stories we tell. You will serve as a key analytic partner, driving effective cross-functional collaboration across Product, Marketing, Sales, and Clinical teams to align insights with strategic initiatives and market messaging. In this role, you will lead rigorous analyses, craft compelling narratives, and present insights directly to enterprise customers. You will build the frameworks, processes, and tooling needed to scale how we measure and communicate value. Ultimately, you will calculate and showcase ROI across efficiency, revenue, and experience metrics - translating complex data into clear, resonant insights that elevate clinician experience and drive customer adoption, satisfaction, and growth. Key Responsibilities Define and calculate the key value metrics for ambient listening solutions, including clinical documentation time reduction, encounter throughput, coding accuracy improvement, clinician after-hours time reduction, and overall workflow efficiency, to quantify ROI for providers and health systems. Partner with the Clinical team to build and own the Revenue and RCM ROI analytical framework - including E&M code distribution shifts, coding accuracy improvements, structured data extraction quality, and downstream revenue impact - translating clinical and coding outcomes into financial value stories for customers. Hire, manage, and grow a high-performing team of data analysts, providing coaching, establishing analytical standards, developing career paths, and scaling team capabilities as our customer value function expands. Build and maintain the data infrastructure needed to measure value at scale, including pulling, normalizing, and validating data from multiple EMRs, operational systems, and Suki's platform. Analyze adoption and utilization patterns to determine clinical impact, identify gaps, and surface actionable insights for customers and internal teams. Develop automated dashboards, reproducible reports, and executive-ready presentations that clearly communicate value and performance trends for executive business reviews. Maintain a strong understanding of healthcare benchmarks, CMS guidelines, and clinical workflows to contextualize findings and ensure analytical accuracy. Partner with Marketing to translate quantitative results into compelling case studie