Customer Success Manager

Join Sure: Building the AI-Native Infrastructure for Insurance Founded in 2015, Sure builds the technology rails and network that power insurance transactions between carriers, brands, and consumers. Today we operate the insurance industry's first truly AI-native platform, with built-in AI at every layer: our platform, our process, and our safety standards. More than $1 billion in premium flows through Sure annually, and the embedded insurance market we're building for is projected to reach $700 billion by 2030. Are you up for the challenge? How We Do It We work with carriers, MGAs, and the world's most recognized brands to launch sophisticated embedded insurance programs in weeks, not months, without compromising compliance and security. As an enterprise SaaS provider, Sure is the foundational technology layer for modern insurance, delivering coverage to consumers at the moment of need. Why join our team? 🌐 Remote-first culture. We work from home and embrace digital collaboration 💥 Impactful work: We're transforming a trillion-dollar industry that touches everyone's lives 🤖 AI-forward: We're building the most advanced AI platform in insurance, where our teams use AI to move faster and focus on the work that matters most 🏆 Award-winning growth: Named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World's Top Insurtech Companies 🤝 Culture is everything. Join an incredible team of smart, passionate, collaborative, and driven individuals We're growing! Sure is looking for a Customer Success Manager (CSM), Agency Partnerships to own the success and growth of Sure's Agency partner relationships. You are the primary relationship owner accountable for partner health, Gross Written Premium (GWP) growth, and program outcomes across your assigned accounts. You own the relationship; the Product Implementation Manager (PIM) owns delivery. This role sits within the Strategic CS segment of Customer Success and reports to the VP of Customer Success. Agency partners are insurance carriers and specialty distributors who embed Sure-powered programs into their distribution channels. This role requires someone who understands both the insurance business and the embedded technology layer. This is a high-visibility role at a company that moves fast and ships the insurance programs that real customers interact with every day. If you thrive at the intersection of strategic relationship management, business outcomes, and cross-functional execution — and you want to see your work show up in GWP growth and partner programs that reach millions of people — this role was built for you.