Warehouse Lead

Lead and supervise a team of 3 to 40 warehouse associates, with expanded responsibility during peak seasons, ensuring consistent performance, engagement, and morale throughout shifts. Review, interpret, and execute management-issued floor plans to ensure daily production goals are met and resources are used effectively. Monitor and communicate hourly TPH performance data to associates, making real-time adjustments to assignments to keep the operation on track. Conduct daily start-of-shift team meetings as needed, covering performance metrics, daily production goals, safety topics, quality standards, and operational priorities. Deliver real-time coaching on safety behaviors, quality standards, conduct, and performance expectations in alignment with TBT policies and core values. Actively mentor and develop your Ambassador, providing real-time feedback and guidance to prepare them for the next level of leadership in accordance with TBT leadership guidelines. Partner with cross-functional departments to proactively balance incoming workload and backlogs, ensuring smooth flow across the operation. Operate and learn industry-specific warehouse technology, systems, and tools as required to support daily operations. Proactively identify and immediately escalate unsafe practices, conditions, or behaviors to management. Monitor product and process quality in real time; notify management promptly of any recurring quality defects and collaborate on immediate corrective action plans. Follow all Standard Operating Procedures (SOPs) with precision; communicate proactively with the manager when challenges arise that may affect the ability to execute as documented. Serve as a key communication link between associates and management, escalating concerns, ideas, and observations in a timely and professional manner. Perform additional duties as assigned by management in support of operational needs. Dry Cleaning and/or tailoring knowledge is a plus but not required. 1+ year in a lead or supervisor role Experience in a high-volume, fast-paced environment Proficiency with warehouse management systems (WMS) Familiarity with Lean, Six Sigma, Kaizen, or continuous improvement concepts Knowledge of OSHA safety standards and best practices Previous warehouse, distribution, or fulfillment experience Demonstrated ability to lead, motivate, and hold others accountable Strong English communication skills — both verbal and written. Spanish speaking preferred. Ability to read and execute operational floor plans Comfort with performance data and productivity metrics (TPH) Physical ability to stand, walk, and lift a minimum of 50 lbs throughout the shift Competitive medical, dental, vision, and disability plans Option to participate in a 401(k) plan through Betterment Generous paid time off One Medical and Wellhub (Gympass) membership Free snacks & beverages Paid company-recognized holidays aligning with our holiday pay policy Employee engagement & cultural events Discounts on garment rental and purchases for you, your partner, and friends & family Bi-annual compensation review process