Senior Human Resources Business Partner, Ops

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s HRBP team is a critical partner to the business, helping leaders build high-performing teams in a fast-paced environment . We operate with a strong bias for action, partnering with leaders to address day-to-day organizational priorities while driving consistency across core People programs. Our team is focused on building trusted relationships, elevating manager effectiveness, and delivering practical solutions that enable teams to do their best work. As the Senior HR Business Partner at Upstart, you will partner closely with leaders to support day-to-day business and organizational priorities across Operations and Risk teams. From frontline manager coaching and performance management to employee relations and team effectiveness, you will provide hands-on support that helps leaders navigate people-related decisions with confidence. You will partner closely with the Lead HRBP and business leaders to drive strong team performance and a consistent employee experience as these organizations continue to scale. As a member of our People org, you will contribute to company-wide People programs and initiatives, including performance management, employee engagement, and other core processes that support a high-performing and inclusive workplace. How you’ll make an impact Coach and advisor: Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, act as a trusted thought partner and coach. Performance management: Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar. Employee relations: Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations. Manager support : Build relationships with managers to ensure their confidence and trust in the HR team; offer practical guidance and tools to improve manager effectiveness. Project and program support: Support core HR programs, processes and initiatives such as performance cycles and employee engagement surveys. Solve problems: Be an adaptable problem solver, liaising between the HRBP team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and