Director of Corporate Communications

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Communications team shapes how our story shows up in the market, with a focus on building trust, clarity, and relevance across external audiences. The team partners closely with leaders across the company to connect business performance, industry context, and innovation into a narrative that is timely, credible, and differentiated. As the Director, Corporate Communications at Upstart, you will lead and partner on key aspects of our corporate communications strategy, with a focus on executive visibility, corporate messaging, media relations, and thought leadership. In this role, you will help position Upstart and its leaders at the center of important conversations shaping lending, AI, consumer finance, and the broader economy. You will operate across strategy and execution, partnering with senior leaders while driving proactive storytelling that builds credibility over time. How you’ll make an impact Define and evolve Upstart’s corporate narrative, ensuring it is grounded in company performance, industry dynamics, and the broader economic landscape. Develop and execute communications programs that increase Upstart’s visibility across business, financial, technology, and mainstream media. Build and elevate the external profiles of Upstart executives through media strategy, thought leadership platforms, speaking opportunities, and contributed content. Counsel senior leaders on messaging, positioning, media engagement, and high-stakes communications moments with sound judgment and consistency. Partner with Investor Relations, Legal, Marketing, Growth, and Internal Communications to align messaging across external touchpoints and audience moments. Translate complex topics, including lending, credit, AI, regulation, and macroeconomic trends, into clear and compelling stories for external audiences. Minimum Qualifications Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, Business, or a related field, or equivalent practical experience. 10+ years of experience in corporate communications, public relations, executive communications, or a related field. 5+ years of experience developing corporate messaging and media relations strategies for a public company, high-growth technology company, fintech, or other regulated industry. Experience building executive visibility programs and supporting senior leaders through media interviews, s