Office Management & Workplace Events Lead

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Office Management + Workplace Events team is responsible for creating environments where Upstarters can do their best work—whether they’re collaborating in person or operating in a digital-first model. The team focuses on building thoughtful, scalable workplace experiences that support productivity, connection, and operational excellence across our offices. As the Office Management and Workplace Events Lead, you will play a key role in launching Upstart’s New York City office and bringing our Digital First strategy to life in a new market. You will own the day-to-day onsite experience and help establish the systems, processes, and partnerships that make the office a functional and welcoming space from day one. This role is ideal for someone who enjoys building structure in a new environment while delivering a consistent, high-quality workplace experience. How you’ll make an impact Launch and operationalize the NYC office, establishing day-to-day workflows, vendor partnerships, and employee experience standardsOwn daily office operations, including reception, catering, mail services, seating coordination, and guest experiencePartner with building management to support facilities operations, safety compliance, and implementation of building protocolsPlan and coordinate onsite meetings, events, and team gatherings in partnership with IT, Executive Administration, and People OperationsManage vendor relationships, including onboarding, scheduling, and ongoing coordination of servicesTrack and maintain workplace data, including headcount, space usage, and basic budget tracking Minimum Qualifications Bachelor’s degree or equivalent practical experience 4+ years of experience in office management, workplace operations, or administrative operations roles Experience coordinating office operations in a corporate environment, including facilities, events, or employee services Experience working with external vendors or service providers to support workplace operations Preferred Qualifications Experience supporting office openings, relocations, or new workplace initiatives Experience supporting executive-facing meetings or onsite events Knowledge of workplace operations processes such as space planning or office logistics Ability to coordinate across teams such as IT, People Operations, and Executive Administration Experience working in a fast-paced or high-growth environm