Senior Business Systems Analyst (Membership Services)

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Business Systems Analyst to join the Business Systems team, supporting the operations and scaling of our Membership Services function. BSA roles can take different shapes at different companies; we are looking for a strong technical skillset accompanied by an excellent ability to understand user needs and make sound prioritization and implementation decisions. You’ll be a key contributor in evolving the technology and processes that our Membership Services team uses thousands of times each day. You’ll use your technical skills to improve the member experience and the efficiency of our operations across a suite of best-in-class 3rd party tools, custom software, and AI capabilities. The best candidates will bring a combination of strong technical skills, a relentless focus on understanding their customers, and a knack for improving high volume support operations. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*