Head of Operations

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Meet The Team Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing, launching and executing new projects, and supervise all Operations related topics, from events execution, user and partner operations to all processes and tools. We are looking for someone who loves solving problems, improving efficiency and always finds the way to get things done! This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!. The Role In this role, you will lead and take full ownership of one of our team verticals, driving its overarching strategy, refining KPIs, and managing the execution of complex, cross-functional projects. As a key leadership figure, you will build strong relationships with senior management globally while directly managing, coaching, and mentoring a multidisciplinary team to ensure their individual and collective success. By continuously analyzing performance metrics and business processes, you will identify new opportunities and implement effective short- and long-term solutions to guarantee the scalability and continuous growth of your vertical. What You'll Do Lead one of the team verticals, including defining the strategy, refining KPIs, managing a multidisciplinary team and being responsible for the execution Develop and maintain a strong relationship with senior management of the company across all teams and locations Work in a cross functional team to launch and scale complex projects with different workstreams Define and support the strategy of your vertical and the scalability of the projects Ensure individual team members are effective, and define their goals to assure success Provide coaching, mentoring, and feedback to team members Execute analysis of business opportunities and processes Analyze performance on a weekly, monthly, and quarterly basis, and implement short-mid and long-term solutions to improve it Who You Are Project management / startup or consulting background (7y+ experience) Fluent English and Spanish is a must Strong analytical and organizational skills with large team management experience Solution-focused, identifying problems and defining solutions with an entrepreneurial spirit Strong verbal and written communication skills, with strong skills in creating and developing relationships with C-level executives. Ability to influence/persuade all levels of staff. Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally. This is not a position for an event production background Why You'll Lo