Assistant Site Manager - San Francisco

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. ABOUT THE ROLE Fever is seeking an Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria . The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role — the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever-changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism. The right candidate is motivated, resourceful, and ready to not just escalate problems but propose solutions. They will balance day-to-day execution with long-term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city. Key Responsibilities On-Site Operational Leadership Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared. Lead shifts with energy and confidence, showing staff what great guest service looks like. Encourage a culture of accountability, positivity, and continuous learning. Provide clear feedback and coaching to help the team grow in their roles. Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times. Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary. Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals. Technology Troubleshooting Train new staff members on how to launch guests into the experience. Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience. Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc. Own the health of the technology - cleaning regiments, charging protocol, and software updates. Guest & Client Experience Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically. Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds. Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders. Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs. Administrative, Reporting and Accounting Responsibilities: Assist with budgeting, payroll auditing, and expense management to ensure financial he