Operations Process Improvement Manager

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Meet The Team Secret Media Network is a digital entertainment and media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our network is composed of Secret London, Secret Chicago, Secret LA, Secret NYC, Secret Sydney, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta and More! The Role We are looking for an Business Operations Manager with a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization. What You´ll Do Process Design & Optimization Design, implement, and continuously improve operational workflows across SMN. Identify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes. Standardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam AI Automation & Tooling Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech/Data teams to implement scalable solutions. Leverage AI tools to improve productivity and execution speed. Operational Excellence Partner with stakeholders to ensure processes are adopted and correctly implemented. Document and maintain clear operational playbooks. Strategic Collaboration Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility. Align the organization's business needs with technological and operational solutions by managing critical tools and procedures Performance & Metrics Define and track KPIs related to operational efficiency (e.g., post production time, output, quality). Use data to identify improvement opportunities and drive decision-making. Who You Are You hold a Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree) 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations. Strong experience in process design, optimization, and workflow automation. Comfortable working with data and defining KPIs to measure performance. Hands-on mindset: able to move from strategy to execution quickly. Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.) is a strong plus. Familiarity with AI tools and interest in leveraging them for operational efficiency. Strong communication and stakeholder management skills. Proficiency in both written and spoken English is a must Why You´ll Love it Here Attractive compensati