Operations Analyst- Global Merchandising

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the Team Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing, launching and executing new projects, and supervise all Operations related topics, from events execution, user and partner operations to all processes and tools. We are looking for an Operations Analyst who loves to improve efficiency in everything and always finds the way to get things done! This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!. About the Role: Participate in different company-wide projects focused on improving a specific area of the business. Have the opportunity to lead a project with the support of senior members of your team, ensuring it reaches the defined goals, objectives, and timelines. Lead the necessary analysis for the completion of multiple projects, identifying the best solutions in each scenario taking into account different factors such as client satisfaction, cost control and profitability Lead projects that involve coordination with suppliers, carriers, and internal teams to ensure smooth operations Identify areas of improvement and work on the continuous improvement strategy and processes across all areas of the business, specially in logistics and operations areas Collaborate with key stakeholders to identify project requirements, scope, and deliverables About You: You have 1–2 years of relevant experience (e.g., consulting, operations or tech related) You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields. You are fluent in Spanish and English. You have experience in Excel/Google Sheets, SQL, and data visualization. Having previous experience in logistics, operations, or distribution is highly valued Having previous experience in preparing operational reports and logistics KPIs is highly valued Having experience with ERP systems or logistics management software is highly valued You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes. You have a strong analytical and problem-solving skills, with the ability to make data-driven decisions You have excellent interpersonal and communication skills. Benefits & Perks: Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Work in a location in the heart of Madrid Home-office friendly Health insurance Gympass membership English Lessons Other benefits such as Flexible remuneration wi