Onsite Event Coordinator

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the role Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies. Operations of the events: Inventories: manage and control all devices used in the event (PDAs, computers, POS etc) Validation: control the validation system and devices (Fever Partners App) Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues Onsite payment devices and accounts - F&B/Merch Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies. PREFERRED QUALIFICATIONS English fluent (C1 or above) Excellent face-to-face communication skills Highly organized and efficient. Time management skills are key A problem-solver with the ability to think strategically and efficiently when faced with on-site issues Willing to learn from mistakes and give feedback on ways of improving the experiences Collaborative approach and willing to get hands dirty and work on all required events tasks Be decisive and organized Love being part of a dynamic team in a growing company BENEFITS & PERKS: Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Work in the heart of the city in CDMX. Home-office friendly Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with! Private health insurance Wellhub membership 30 days of annual leave Free food and drinks in our kitchen! Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more abo