Senior Onsite Operations Lead - London

Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the Role: We are looking for a Senior Onsite Operations Lead to oversee the execution of our most important events on the ground. This role is focused on operational excellence in live environments . You will be responsible for ensuring that events run smoothly, teams perform at a high level, and partners feel confident throughout the execution. You will work closely with Strategic Event Managers on complex projects, translating operational plans into flawless on-site execution. This is a hands-on role for someone experienced in live operations who can lead teams, enforce standards, and take control of situations when needed. Key Responsibilities 1. Onsite Leadership & Execution: Lead the onsite execution of medium and large-scale events Act as the main operational reference point during live events Ensure all operations run smoothly, efficiently, and on time 2. Team Management (Onsite Staff): Coordinate and lead onsite staff (coordinators, temporary staff, suppliers) Ensure roles and responsibilities are clearly understood Proactively identify underperformance and correct it in real time Maintain high standards of professionalism and execution 3. Operational Excellence & Standards: Ensure processes and tools are correctly applied onsite Detect and fix operational issues immediately Maintain consistency and quality across all event setups 4. Partner Interaction (Onsite): Act as the main point of contact for partners during event execution Provide confidence, clarity, and quick responses to any situation Represent Fever with professionalism and control 5. Collaboration with Strategic Teams: Work closely with Strategic Event Managers to understand event design Translate operational plans into real-world execution Provide feedback to improve future setups What Success Looks Like: Events run smoothly without operational friction Onsite teams are organized, accountable, and performing at a high level Issues are resolved immediately, without escalation Partners feel confident and well-managed onsite Execution is consistent and aligned with defined processes About You: Experience: 5–10 years of experience in live event operations, hospitality, or similar onsite-heavy roles Proven experience managing teams in real-time environments Strong track record in delivering high-quality execution under pressure Skills & Mindset: Execution-focused : you get things done in real environments Strong presence : you can lead teams and take control when needed Detail-oriented : you notice and fix small issues before they escalate Decisive : you act quickly and confidently in live situations People leader : you know how to motivate and correct teams Nice to Have: Experience in large-scale or high-complexity events Familiarity with operational tools (ticketing, access control, POS, etc.) Languages: Fluent English required (local language is a plus depending on region) What We Offer: A key role in the execut