Product Operations Manager

ABOUT US At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. OUR MISSION Helping companies reimagine how companies take care of their people. OUR INVESTORS We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital. ARTICLES - Founder Story - Jaclyn Chen https://bit.ly/3FpQ0ti - Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs CANDIDATE RESOURCES - Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing - Benepass Listed on Inc. Magazine's Best Workplaces of 2023 https://bit.ly/3EAXv0Q TEAM & ROLE We’re looking for a Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer. This role sits within Operations but is deeply embedded with our technical teams. You’ll partner closely with Product and Engineering Managers to understand what’s being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers. This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line. WHAT YOU'LL DO AT BENEPASS As a Product Operations Manager, you will: Own launch readiness end-to-end - Drive launch readiness across all product and engineering workstreams - Build and manage project plans, timelines, and milestones, working backward from launch - Define readiness criteria and make final go / no-go recommendations - Run a weekly launch readiness sync to track progress, surface risks, and drive accountability - Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made - Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured - Collaborate closely with our existing Operations Enablement function Partner closely with Product & Engineering - Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work - Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume - Translate technical work into clear operational implications and requirements - Ensure operational considerations are incorporated early in planning, not just at launch Own Ops → Product Roadmap & Prioritization - Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities - Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases - Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization) - Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected busines