Technical Account Manager

About Zowie: At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. About the role: With strong product traction among mid‑market and enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in GenAI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact. As a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently. Curious about the tech you’d be working with? Check out the tutorials here http://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent. Hooked? Reach out and let’s chat! What you'll do: - Become an expert in building and customizing AI Agents to deliver transformative customer experiences. - Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions. - Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations. - Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value. - Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy. - Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing. Ideally, you'll bring with you: - 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients). - Passion for technology and a strong drive to translate it into business impact. - Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery. - Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL). - Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches. - Strong communication skills in English and Polish, with the ability to explain complex technical concepts simply and calculate/present ROI effectively. - Strong project management and problem-solving skills, with a results-driven mindset and high ownership. - Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments. - Self-starter attitude with a passion for continuous learning and customer-first thinking. It'll be awesome if you have: - Experience in AI Agents chatbots, CRM, or customer service technologies. - Experience in working with enterprise-level projects with C-level stakeholders' engagement. - Prior roles combining customer success and implementation ownership. AI-native culture: Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and