Senior Solutions Consultant

About Zowie: At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. Passionate about AI that actually makes an impact? Our AI Agents turn support interactions into revenue opportunities, while our AI Inbox helps human agents deliver faster, higher-quality responses. The result: happier customers, stronger conversion rates, and leaner support teams. About the Role As a Solutions Consultant, you’ll design and demonstrate solutions that show how Zowie transforms customer service into a profit center. You'll partner closely with our Account Executives to uncover business and technical needs, shape creative solutions, and guide prospects from “this sounds interesting” to “we need this now.” This is your chance to shape how leading brands use AI to grow revenue and deliver exceptional customer experiences. Want a preview of the tech? Explore our tutorials https://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent. Hooked? Reach out and let’s chat. What you'll do: - Partner with Account Executives to position Zowie effectively, build strong relationships within target accounts, overcome technical objections, and win deals. - Dive deep into customer challenges through engaging discovery sessions – becoming an expert in understanding their unique business processes and identifying where our AI can transform their operations. - Design innovative, tailored solutions using our cutting-edge AI Agent and AI Inbox that perfectly address each prospect's specific needs. - Showcase your creations through compelling demonstrations that bring the technical possibilities to life and help customers envision success. - Lead hands-on Proof of Concept engagements where customers experience the real value of Zowie in their own environment. - Craft detailed implementation roadmaps that set everyone up for success – ensuring smooth transitions from vision to reality. - Collaborate with our implementation teams and technology partners to ensure customers achieve the outcomes you've promised them. Background & Experience: - 4+ years in a customer-facing technical role – whether that's pre-sales, solutions engineering, customer success, technical account management, or consulting, you've mastered the art of turning technical possibilities into business solutions. - A track record of success with enterprise clients – you know how to navigate complex organizational structures and build consensus across different departments. - Experience collaborating with product and engineering teams as the "voice of the customer" – you've gathered requirements from clients and effectively communicated them internally to help prioritize product roadmaps and deliver functionality that maximizes value. - A history of building strong working relationships, especially with sales teams – you thrive in cross-functional environments where creating a unified front for customers is essential to winning deals and solving complex problems. Skills & Expertise: - Value-Based Selling – You can articulate the business impact of technical solutions in terms that matter to different stakeholders – whether that's ROI for finance leaders, efficiency for operations teams, or strategic advantage for executives. - Presentation Mastery – You're an engaging speaker with a talent for translating complex technical concepts into accessible explanations that resonate with non-technical stakeholders at all levels. - Process Automation Mindset – You excel at breaking down complex business processes into discrete steps, identifying man