Sales Operations Manager

About Reframe Systems: Reframe Systems is on a mission to build resilient housing for all, at massive scale. To achieve our mission, we need to make low-carbon carbon housing more affordable by re-imagining how housing is designed and built. Our volumetric module platform and agile production system will drive down cost, delivery time, and embodied carbon for multifamily housing. With our first software-driven microfactory in the greater Boston area (Andover, MA), we are on a roadmap to scale our presence nationally. We are disrupting assembly line manufacturing for housing production and are backed by leading VC firms in the industrial and construction space. The Role – Wear Many Hats & Build Our Sales Engine: This isn't your typical Sales Ops role. As our Sales Operations Manager at Reframe Systems, you’ll be a pivotal, hands-on leader, shaping our sales engine as we scale. You'll wear many hats – from strategic process design to tactical CRM administration, from data guru to sales team enabler. We need a proactive builder who thrives in a dynamic startup environment, comfortable with ambiguity, and is ready to tackle diverse challenges to drive revenue growth for our geographically dispersed sales team. Location: Based in Greater Boston or Greater Los Angeles area (Supporting teams in New England & Los Angeles with travel between locations once a quarter or as needed). The position reports to the Head of Product and Commercialization. The position is full-time, salaried. What You'll Do : - Build & Optimize: Design, implement, and continuously refine our end-to-end sales processes, CRM infrastructure, and sales technology stack. - Data & Insights: Own sales data integrity, develop insightful reports and dashboards, manage forecasting, and turn analytics into actionable strategies. Own the CRM system to produce reliable, consistent, and meaningful reporting. - Bridge to Inbound Opportunities: Collaborate with the strategy team on lead development and screen and score all inbound leads. - Enable & Support: Equip our growing, bi-coastal sales team with the documentation, tools, and consistent support they need to succeed. - Collaborate & Coordinate: Act as the central hub, liaising across sales, marketing, design, operations, and leadership to ensure alignment and smooth execution. - Problem Solve & Adapt: Tackle a wide range of operational challenges, adapt strategies to different market dynamics (New England vs. LA), and contribute to pricing and contract processes. What You Bring : - Proven Sales Ops Expertise: Demonstrated success in a Sales Operations role, ideally building systems in a startup or high-growth tech environment. - CRM & Tech Savvy: Deep experience with CRM systems, a firm grasp of sales automation tools. Experience with and interest in AI-driven sales tools. - Analytical & Process-Oriented: Excellent data analysis, reporting, forecasting, and process optimization skills. You see the big picture and the details. Experience with modern data analysis tools is a plus (Tableau, Power BI, Python/pandas, SQL or similar) - Ultimate Team Player: Strong communication, collaboration, and training abilities. You can motivate and guide a distributed team. - "Get-it-Done" Attitude: Highly organized, proactive, adaptable, resilient, and a natural problem-solver. You take initiative and thrive on making things happen. - Business Acumen: Good understanding of sales funnels, physical product sales cycles, and business drivers in real estate development or construction-related fields. - Education: A Bachelor’s degree in Business Administration, Marketing, Finance, Information Technology, or a related field is required. Why Join Reframe Systems? - Impact: Play a foundational role in a company disrupting the housing industry. - Build: Create and own the sales operations function with significant autonomy. - Growth: Join a dynamic, innovative team with ample opportunities for professional development. Reframe Systems is proud to