Senior IT Support Technician

Scopely/Niantic is rapidly growing, and we’re looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure in Tokyo! The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely. What You’ll Do Work with the global IT/SEC team to deliver on IT projects from concept to production Employee onboarding and offboarding Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning. Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution Network infrastructure management, including wireless and VPN management Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations Create and maintain documented processes, procedures, and configurations Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth. Prioritize tasks based on impact and urgency. Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud. Management of vendor and supplier relationships Support our AV/VC platform (Zoom) Scripting experience (e.g. PowerShell, Bash, Python) for automation Creating group policies for standardization and security. Cloud Identity Provider and SSO management (Okta). What you'll need 7+ years of relevant work experience as an IT technician. Bilingual in Japanese and English (Business Level). Should have rich experience in MacOS/Windows/SaaS/MDM/Network. Familiarity with core business applications such as Jira, Confluence, and Slack Familiarity with developer tools such as GitHub, GitLab, and Jenkins Familiarity with Apple developer and certificate management Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels. Should have a good attitude/communication, and end-user handling /coordination Skills. Ability to meet deadlines and work well under pressure. Ability to logically prioritize tasks and schedule work accordingly. Strong motivation to learn new technologies. Clear all the assessments as per the schedule. About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World