LiveOps Configuration Manager - Scrabble

Scopely is looking for a Live Operations Configuration Manager to join the Scrabble team in Barcelona! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Scrabble® GO is one of our casual free-to-play mobile games and is the modern version of the world’s favorite word game! The team is based in Europe and the US, and works every day to create captivating new experiences for our players. What you will do This individual will be assisting a team of Product Managers, ensuring smooth, engaging, and high-performing live events and operations. The ideal candidate is highly organized, detail-oriented, and experienced in managing live operations for mobile games and their responsibilities will include: Live Operations Execution: Support the planning and oversee the execution, and optimization of in-game events, seasonal content, and time-limited offers Real-Time Issue Management: Monitor live events, identify issues, and lead rapid troubleshooting efforts to minimize downtime and player disruptions Process Optimization: Develop and refine LiveOps workflows to improve efficiency, reduce errors, and enhance response times Performance Monitoring & Reporting: Analyze event performance data, player engagement trends, and revenue impact to continuously improve LiveOps execution Innovation & Experimentation: Identify opportunities for new event formats, engagement tactics, and LiveOps innovations to enhance the player experience What We’re Looking For Experience: 2+ years in LiveOps, game operations, or related roles, LiveOps Expertise: Strong background in building live events, seasonal content, and time-limited in-game promotions Problem-Solving Mentality: Ability to anticipate, identify, and resolve issues in a fast-paced, live service environment Cross-Functional Collaboration: Ability to work with Product, Art, Analytics, Engineering and Marketing to execute live events seamlessly Project Management: Strong organizational skills with the ability to manage multiple projects and priorities simultaneously Player-Centric Mindset: Deep understanding of player behaviors and motivations in free-to-play games About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely belie