Manager, Community - Marvel Strike Force

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe. What You Will Do As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience. You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience. Community Strategy & Execution Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops Manage day-to-day community operations and communication cadence Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities Support continuous improvement of communication systems, workflows, and team processes Team Leadership & Operating Cadence Lead the day-to-day work of community managers and/or community specialists Set weekly and monthly priorities, operating rhythms, and execution standards Foster a high-quality, player-first approach to community engagement Support team development through feedback, coaching, and performance management Cross-Functional Collaboration Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams Ensure community insights inform messaging, launch planning, and player-facing communications Help align player communication with in-game experience, known issues, and major product beats Voice of the Player & Feedback Loop Monitor player sentiment and discussion trends across community surfaces Synthesize feedback into actionable insights for internal stakeholders Help maintain clear feedback loops between the community and cross-functional teams Ensure player concerns, updates, and decisions are communicated back with clarity and transparency Live-Service Communication Lead communication planning for launches, updates, incidents, and major game moments Support escalation planning and messaging during sensitive or high-impact player-facing situations Help shape and maintain the game’s community narrative across channels Oversee execution of the editorial and community content pipeline Community Content & Creator Support Partner with Marketing and creator partners on community-facing content initiatives Support programs that strengthen engagement, authenticity, and player advocacy Help coordinate community content calendars and player-facing moments across teams Measurement, Reporting & Optimization Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators Provide regular reporting and insight summaries to stakeholders Use surveys, qualitative and quantitative feedback, and social monitoring to identify trends and opportunities Refine communication plans and community programs based on performance and learnings What We're Looking For 5+ years of experience in community, social, or player engagement Experience managing community programs for live-service games Strong judgment in player communication, prioritization, and escalation handling Experience coll